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VIENA MEDICAL
Services · end-to-end

End-to-end laboratory
service lifecycle.

From the first consultation to multi-year ongoing support of the equipment. Four service streams across six process steps.

SLAReply within 1 business day
GeographyAll of Belarus
CoverageCertificates + service

Six steps from request to go-live

01

Request

We capture the task, the laboratory team, the test menu and the budget envelope.

02

Scoping

We assemble a configuration: equipment, reagents, consumables sized to volumes and protocols.

03

Quote

A transparent estimate, specifications and timelines. Substitutions and alternatives are agreed up-front.

04

Delivery

Turnkey logistics with cold-chain handling where required and full certification documentation.

05

Go-live

Installation, validation, user training and integration with the LIS.

06

Service

Warranty, preventive maintenance, remote support and rapid on-site engineer dispatch.

What we offer.

Expand a card to see the full list of activities

Supply of medical consumables

Regular supply of consumables for healthcare facilities of any size. We work directly with leading European manufacturers.

Equipment maintenance and service

Service and repair of laboratory equipment. Authorised engineers with many years of field experience.

Laboratory diagnostics consulting

Expert advice on selecting equipment, reagents and consumables for your laboratory.

Training and education

Education programmes for laboratory technicians and physicians — modern equipment, methodology and result interpretation.

CTANext step

Need a consultation?

Tell us about the task — we will scope the solution, timeline and budget.

Submit a request →